Privacy Policy

Privacy Policy

We collect personal data about you in order to:

1. Perform our contractual obligations to you. This would include:

  • delivering your orders to you;
  • making or receiving payments (including speedy checkout);
  • collecting and recovering money owed;
  • supplying the purchased goods or services and keeping proper records of those transactions; and
  • updating you on the progress of your order;

2. Comply with our own legal and industry obligations. This would include processing your date of birth data for the purposes of confirming you are 18 or over and therefore legally able to purchase alcohol;

3. Administer and run our business. This would include processing your Internal Social Data:
• for the purposes of publishing on our website or app (or social media channels such as Facebook, Twitter, Instagram etc); and
• in our marketing materials to help us tell other customers about our products and services;

4. Use data analytics (including Google Analytics and e-mail services providers), to identify usage trends, determine and measure the effectiveness of promotional campaigns and advertising and to improve our website, products/services, marketing, customer relationships and experiences. This would include processing your Usage Data for the purposes of analyzing the use of the website, emails and services;

5. Manage our relationship with you including:

  • to notify you if you have asked us to let you know when an item is back in stock;
  • where you have paid with a gift card and there is a balance remaining, to remind you that the balance will be available as a credit to use on further purchases;
  • if you have opened an account with us, to confirm your registration;
  • contacting you if you have asked us to contact you by completing a Contact Form via our website;
  • contacting you if you have asked for a password reminder or reset;
  • to send you important notices such as communications about changes to our terms and conditions and policies (including this policy);
  • to send you information you have requested;
  • to e-mail you when you have placed items in your shopping basket but not proceeded to payment;
  • to ask you to leave a review or feedback on us; and
  • to respond to, provide clarification on, resolve issues in relation to, or otherwise communicate with you in relation to, any enquiry you may have.

6. Make suggestions and recommendations to you about goods or services that may be of interest to you, deliver relevant website content and advertisements to you and to measure or understand the effectiveness of our advertising. This would include, for example, telling you about our new arrivals, pop ups/events and promotions, advertising our products and services to you on social media sites such as Facebook, Twitter, Instagram etc. We may also use Marketing Data to exclude you from seeing advertisements from such third-party websites;

7. Communicate with you about, and administer your participation in, special events, programs, promotions, any prize draws or competitions;

8. Protect our business including to deal with any misuse of our website and to comply with our security policies at our locations;

9. Enforce or apply our terms of use, terms and conditions of supply and other agreements with third parties;

10. To detect and prevent fraud and other illegal activities (and to assist regulators, trade bodies and law enforcement agencies in relation to the same); and

Personal data about other people which you provide to us

Please do not supply any other person’s personal data to us, unless we prompt you to do so. If you do share personal data about someone else (such as the recipient of a gift, one of your directors or employees, or someone with whom you have business dealings) with us, you must ensure you have their authorization, that you are entitled to disclose that personal data to us and that, without our taking any further steps, we may collect, use and disclose that personal data as described in this policy.

Where you do share personal data about someone else with us, you must ensure the individual concerned is aware of the various matters detailed in this policy, as those matters relate to that individual, including our identity, how to contact us, the way in which we collect and use personal data and our personal data disclosure practices, that individual’s right to obtain access to the personal data and make complaints about the handling of the personal data, and the consequences if the personal data is not provided.

The sources from which we obtain your personal data. We obtain your personal data from the following sources:

  1. Directly from you, either in person (at our stores, other locations or otherwise), via e-mail, our website or social media or by telephone;
  2. From someone else, such as analytics providers (e.g. Google Analytics), our provider of customer feedback, advertising networks, search information providers, providers of technical, payment and delivery services, providers of social media platforms (such as Facebook, Twitter and Instagram) (for example where you share our content through social media, for example by liking us on Facebook, or Instagram).

Accuracy of personal data

It is important that the personal data we hold about you is accurate and current and we take all reasonable precautions to ensure that this is the case but we do not undertake to check or verify the accuracy of personal data provided by you. Please keep us informed if your personal data changes during your relationship with us either by logging onto your account on the website or by contacting us. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.